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How sukacuci Handles Your Personal Data

At sukacuci, we take the handling of your personal data seriously — every piece of account, payment and session data you share with us is managed under a…

Data collected only for account and payment purposesTouch 'n Go, GrabPay, Boost dan FPX transaction data handled securelyYour right to access, correct or remove your dataNo data sold to third partiesContact us anytime to exercise your rights
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sukacuci How sukacuci Handles Your Personal Data
REACH OUR TEAM

How to Contact Us About Your Data

If you have questions about this policy, want to request a copy of the data we hold on you, or need to update or delete your account information, our support team is available around the clock. Whether you are based in Kuala Lumpur or elsewhere in Malaysia, you can reach us through live chat on sukacuci.app, by email, or via our Telegram support channel — we aim to respond to all data-related requests within 48 hours.

Team online

Live Chat

Start a live chat session directly on sukacuci.app at any hour. Our team can verify your identity and begin a data access or deletion request in the same conversation without any delays.

Email Support

Send your data request to our dedicated support email. Include your registered email address and the nature of your request so we can locate your account record and respond within 48 hours.

Telegram Channel

Reach us on Telegram for quicker back-and-forth on your privacy concerns. Our agents on this channel handle data queries alongside general account support, seven days a week.

DATA PROTECTION PRACTICES

How We Protect and Manage Your Information

These six practices reflect how we approach data handling day to day at sukacuci — from the moment you deposit via Touch 'n Go to the moment a withdrawal clears.

Encrypted Storage

All personal and payment data is stored with industry-standard encryption at rest. Your Touch 'n Go, GrabPay, Boost dan FPX references are never stored in plain text and are tokenised after each transaction is verified.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences in your browser settings at any time without affecting your account login or payment flow.

Account Security

Two-step login verification is available for all accounts. If we detect a login from an unfamiliar device or location, we send a verification prompt to your registered contact before allowing access to your wallet or history.

Data Retention

We retain account and transaction records for as long as your account remains active or as required by applicable Malaysian regulations. Once your account is closed and the retention period lapses, we delete identifiable personal data from our records.

Third-Party Access

We share data only with payment processors like Touch 'n Go, GrabPay, Boost dan FPX strictly to complete your transaction. No personal data is passed to advertisers, data brokers or any unrelated third party under any circumstance.

Your Right to Correct Data

You can request a correction to any inaccurate data we hold — name, contact number or linked payment method — by contacting support. We will verify your identity first and then action the correction within five business days.

Common Questions About Your Privacy at sukacuci

Below are the questions our Malaysian account holders ask most about how their data is handled, stored and accessed at sukacuci. If your question is not here, reach out via live chat or email and we will respond directly.

We collect your name, email address, contact number and the payment method identifiers you use — such as your Touch 'n Go wallet or FPX bank details. We also log device and session data to keep your account secure from unauthorised access.

Yes. Contact our support team via live chat or email with your registered account email address and request a data export. We will verify your identity and send a summary of your stored data within 48 hours of confirmation.

We retain data for as long as your account is active or as required under applicable Malaysian regulations. After account closure and the applicable retention period, identifiable personal data is deleted from our systems.

We share data only with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — strictly to complete your requested transaction. No personal data is sold or passed to advertisers, data brokers or unrelated external companies.

Send a deletion request through live chat, email or our Telegram channel. Include your registered email so we can locate your account. After identity verification, we will action the deletion and confirm once your personal data has been removed.

We use session cookies for login continuity and analytics cookies to monitor page performance. You can disable non-essential cookies in your browser settings at any time; this will not affect your ability to log in or complete a payment.

Contact us immediately via live chat on sukacuci.app. We will suspend suspicious activity on the account, walk you through a password reset, and review recent session logs to identify any access that did not come from your registered devices.

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